Values-Driven Marketing with Mrs. Grout CEO Lisa Council [Small Stage, Big Impact Podcast]


E66: Values-Driven Marketing in Action with Mrs Grout Founder & CEO Lisa Council

Lisa Council, founder of Mrs. Grout, is my longest-term client. We’ve been working together for more than a decade, and in this conversation we talk about how that trust was built, what we’ve learned from each other, and why her new website converts at 20%. Lisa walks through the review program her team runs, the low-cost touches that make customers feel appreciated, and her advice for women building businesses in the trades.

We grew up in business together.

Lisa Council is my longest-term client. She owns Mrs. Grout, which turns 13 this January, and we’ve been working together since she was heading into her third year. That’s more than a decade of figuring things out, sometimes together and sometimes on our own.

In today’s episode, I sit down with Lisa to talk about that journey, what we’ve learned from each other, and what values-driven marketing looks like in action in a community-based business.

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Renia Carsillo

Renia (pronounced REE-nah) Carsillo is the founder of Realign Consulting. She believes her superpowers are pattern recognition and activating change. Since 2008, she’s used them to help business founders and executive teams grow both their profit and people-focused impact with joy and ease at the center of the strategy. Renia has worked side by side with impact-driven companies, multinational franchises, and B2B brands in some of the most traditional industries, from industrial manufacturing to government contracting. She and her team have helped over 100 small and mid-sized companies build values-driven, people-first operating models, guided by two proprietary frameworks: Do Better Business™ and Values-Driven Marketing. Her work sits at the intersection of people, systems, and habits. For a business to grow sustainably, these three must constantly realign, because alignment is an ongoing practice.

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